Shipping policy

Welcome to The Hopping Moon!
We’re delighted to bring stories and learning experiences right to your doorstep. This Shipping Policy outlines how we handle order processing, delivery, and shipping times for all purchases made on www.hoppingmoon.com.

1. Shipping Coverage

We currently ship to customers within the United Kingdom and select international destinations.
Please note that shipping availability may vary depending on your location and courier service.

If your country is not listed at checkout, please contact us at info@hoppingmoon.com for assistance.

2. Order Processing Time

  • Orders are processed within 1–2 business days (Monday to Friday).
  • Orders placed after 5:00 PM (GMT) or on weekends/public holidays will be processed the next business day.
  • You’ll receive an email confirmation once your order has been shipped, along with tracking information (if applicable).

3. Delivery Timeframes

Estimated delivery times after order processing are as follows:

  • US Orders: 3–5 business days
  • International Orders: 7–14 business days

Please note that delivery times are estimates and may vary depending on your location, customs processing, or carrier delays.

4. Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and the total order weight.
We may offer free shipping promotions from time to time, which will be clearly displayed on our website banners or product pages.

5. Order Tracking

Once your order ships, you’ll receive an email with tracking details so you can monitor your package’s progress.
If you don’t receive a tracking update within 3 business days after your order is shipped, please reach out to us at info@hoppingmoon.com.

6. Delayed or Lost Packages

While we do our best to ensure timely delivery, delays can occasionally occur due to factors outside our control (such as weather or customs).
If your order hasn’t arrived within the expected timeframe, please contact us, and we’ll assist in tracking or replacing your order when necessary.

7. Incorrect Address or Delivery Issues

Please double-check your shipping address before placing your order.
We are not responsible for packages that are undeliverable due to incorrect addresses provided by the customer.
If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend it.

8. Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please email us at info@hoppingmoon.com within 7 days of delivery.
Include your order number and clear photos of the issue. We will promptly resolve it with a replacement or refund.

9. Customs and Import Duties (International Orders)

International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
We recommend checking with your local customs office before placing an international order.

10. Contact Us

For any shipping-related questions, please contact our customer service team:

📧 Email: info@hoppingmoon.com